Terms of service

Last Updated: August 20, 2026

1. Business Information

• Legal Company Name: KINGSWELL S.R.L.
• Company Registration Number: J2026039666004
• VAT Number: RO54935395
• Registered Address: București Sectorul 3, Strada Rotunda, Nr. 1, Camera 2, Bl. Y1B, Scara 2, Etaj 9, Ap. 82, Romania
• Email: service@froleam.com

2. Scope and Acceptance

These Terms and Conditions ("Terms") govern your access to and use of froleam.com, including any transactions completed through our storefront.

By navigating our website or submitting an order, you confirm that you have read and fully accepted these Terms. Should you disagree with any provision herein, please cease use of the site immediately.

Age Requirement: Our offerings are intended for individuals who are 18 years of age or older. Minors may only engage with this site under the direct supervision and with the explicit consent of a parent or legal guardian.

3. Products & Catalogue Information

3.1 Product Presentation

• All product descriptions, imagery, and shade or fragrance references serve as a general guide only.
• Displayed colours and textures may differ slightly from the physical product depending on your screen's calibration.
• We exercise reasonable diligence to maintain listing accuracy, though we cannot guarantee that all details are entirely error-free at all times.

3.2 Stock & Availability

• Product availability is subject to live stock levels and may change without prior notice.
• We reserve the right to limit quantities or remove items from sale at any time.
• If an item becomes unavailable after your order is placed, we will notify you promptly and offer a full refund or a suitable alternative.

4. Pricing & Payment

4.1 Pricing

• Prices are presented in EUR, GBP, or USD based on your location.
• All listed prices include applicable statutory taxes unless explicitly noted otherwise.
• Delivery fees, where applicable, are calculated and displayed automatically at checkout.
• Checkout totals exclude any import duties or destination-country VAT that customs authorities may impose on shipments originating outside the EU (see Section 6.4 and our Shipping & Delivery page).
• We may revise prices at our discretion; the price applicable to your order is the one confirmed at the time of purchase.

4.2 Payment

• Full payment is charged upon submission of your order.
• We accept all major credit and debit cards, as well as PayPal.
• Your complete card details are never stored on our servers.
• All payment data is secured using industry-standard encryption protocols.

5. Placing & Confirming Orders

5.1 How to Order

• Select your desired items and add them to your cart.
• Proceed to our secure checkout.
• Enter your delivery and billing information accurately.
• Review your complete order summary.
• Confirm and complete payment.
• An order confirmation will be sent to your registered email address.

5.2 Acceptance & Cancellation by Us

• A legally binding contract of sale is established upon order confirmation.
• We reserve the right to decline or cancel any order in cases of stock unavailability, pricing discrepancies, or suspected fraudulent activity.

5.3 Your Responsibility

• You are solely responsible for ensuring all shipping and contact information provided is accurate and complete.
• We accept no liability for delays or non-delivery resulting from inaccurate details submitted at checkout.

6. Shipping

6.1 Where We Ship

We currently ship to Romania, all EU member states, the United Kingdom, and a selection of additional countries. Please consult our Shipping & Delivery page for the most up-to-date list of destinations before placing your order.

6.2 Estimated Delivery Times

• Order Processing: 1–3 business days.
• International Transit: 7–15 business days.
• All timeframes are estimates only and commence from the date of order confirmation.

6.3 Shipping Issues

• Lost parcels or concealed damage discovered upon opening must be reported within 7 days of the expected delivery date. Damage visible at the point of delivery must be noted on the delivery record and reported within 24 hours — please refer to our Shipping & Delivery policy for full details.

7. Right to Cancel (14-Day Cooling-Off Period)

7.1 Your 14-Day Window

You have the statutory right to cancel your order within 14 calendar days without providing a reason. This period begins:

• From the day you (or a nominated person) receive the goods; or
• For split deliveries, from the day the final parcel is received.

7.2 How to Cancel

To exercise your right of cancellation within the cooling-off period, please contact us with the following details:

• Email: service@froleam.com
• Subject Line: "Order Cancellation – [Order Number]"
• Please include your full name, order number, and purchase date.

7.3 Sending the Item Back

• Items must be returned within 14 days of your cancellation notice.
• Return Address: To be confirmed — please contact us before dispatching any return.
• Products must be unused, unopened, and with all original seals and packaging intact.
• We recommend using a trackable shipping method for all returns.
• If the return destination is outside the EU, retain your shipping receipt as proof may be required for customs or refund verification.

7.4 Getting Your Refund

• Refunds are processed within 14 business days of receiving and inspecting the returned item.
• The product price and original standard delivery fee are refunded in full, in accordance with EU consumer law. Express or upgraded delivery costs are non-refundable. Return shipping costs are the customer's responsibility unless the item was faulty.
• Refunds are issued to your original payment method.
• We may withhold a refund until the returned item, or proof of its return, has been received.

7.5 What's Excluded

The 14-day right to cancel does not apply to:

• Personalised or made-to-order items.
• Products that are perishable or have a limited shelf life.
• Hygiene-sensitive cosmetics (e.g. lipsticks, eyeshadows, applicators) whose protective seal has been removed after delivery.

8. Returns, Refunds & Exchanges

8.1 Who Can Return an Item

You may return an item provided you notify us within 14 calendar days of delivery (see Section 7) and return it within a further 14 days, in unused, unopened condition, in its original packaging, and accompanied by proof of purchase.

8.2 Refunds & Deductions

• Refunds are issued within 14 business days of receipt.
• Return shipping is the customer's responsibility, except where the product is faulty.
• A partial deduction may apply if a returned item shows signs of use beyond initial inspection.

8.3 Exchanges

We do not facilitate direct exchanges. To obtain a different item, please return your original purchase for a refund and place a new order separately.

9. Warranty & Faulty Products

9.1 Your Legal Protections

Under applicable EU consumer law, you are entitled to a 2-year statutory guarantee of conformity, granting you the right to repair, replacement, or a proportional price reduction for defective goods.

9.2 Reporting a Problem

Please report any fault or damage by emailing service@froleam.com with supporting photographs within 7 days of delivery.

10. Complaints

For defective, damaged, or non-conforming products, please refer to the warranty provisions in Section 9. For all other complaints regarding your order, our service, or these Terms, please email service@froleam.com with the subject line "Complaint – [Order Number]".

We aim to acknowledge your complaint within 48 hours and provide a substantive response within 7 business days.

11. Your Obligations as a User

By using our site, you agree to:

• Provide accurate and complete information when browsing or placing an order.
• Use the website lawfully and never for fraudulent or unlawful purposes.
• Refrain from any activity that disrupts the website or attempts unauthorised access to our systems.
• Respect our intellectual property rights and those of third parties.

12. Intellectual Property

All content on froleam.com — including text, images, logos, and page layouts — is the property of KINGSWELL S.R.L. Unauthorised copying, scraping, or commercial reuse of this content is strictly prohibited. You may view and print pages for personal, non-commercial use and share product links on social media; any other form of reuse requires our prior written consent.

13. Liability

13.1 Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect or consequential losses arising from your use of the website or our products.
• Our total liability for any order is capped at the price paid for the relevant product.
• We are not responsible for delays or failures caused by circumstances beyond our reasonable control (see Section 14).

13.2 No Additional Warranties

Products are supplied as-is except where a warranty is expressly stated or legally required. We make no representations beyond those set out in these Terms.

13.3 Your Statutory Rights

Nothing in these Terms limits any statutory consumer right that cannot legally be excluded, including rights available under EU consumer protection legislation.

14. Force Majeure

We shall not be held liable for any delay or failure to fulfil our obligations where such delay or failure arises from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (floods, earthquakes, storms)
• War, terrorism, or civil unrest
• Government action or restrictions, including customs or export/import controls
• Pandemics or public health emergencies
• Strikes or labour disputes
• Supplier or carrier failures
• Technical or system outages

15. Governing Law & Jurisdiction

15.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of Romania.

15.2 Jurisdiction

If you are a consumer resident in the European Union, you may bring proceedings relating to these Terms in the courts of your country of residence or in the courts of Romania, at your discretion. This does not affect any mandatory consumer-protection jurisdiction rules applicable under the law of your country of residence.

16. Changes to These Terms

16.1 Our Right to Update

We reserve the right to amend these Terms at any time.

16.2 How We'll Notify You

• Updates will be published on this page with a revised "Last Updated" date.
• For material changes, we will notify you by email or via a prominent notice on our website.
• Continued use of the website following any update constitutes your acceptance of the revised Terms.

16.3 Staying Informed

We encourage you to review these Terms periodically to stay informed of any updates.

By placing an order on froleam.com, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety.