FAQs

Frequently Asked Questions

1. Do I need to register an account to place an order?

No — you are welcome to check out as a guest without creating an account. That said, registering offers a number of advantages:

• A quicker, more streamlined checkout experience
• Convenient access to your order history and live order status
• Priority access to new arrivals and exclusive member promotions

2. Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, Discover, and American Express. PayPal is also available for a secure and convenient checkout experience.

3. Is my payment information kept secure?

Yes, absolutely. All transactions on our site are processed through SSL-encrypted pages. Your payment details are transmitted securely to our payment processor, where your card is authorised and verified. We do not store your card information on our servers at any point.

4. Will I be charged in a different currency?

All transactions are processed in US Dollars (USD). If your card is linked to a different currency, the conversion will be handled automatically by your card issuer at the exchange rate applicable on the date the transaction is processed.

5. How should I enter my shipping address?

Our website and order system operate in English. Please ensure all address fields are completed using English characters and standard punctuation. If your address contains non-English letters or special characters, please substitute them with the closest English equivalent (for example, replace accented characters with their standard counterparts).

6. Can I update my shipping address after placing an order?

Unfortunately, shipping addresses cannot be amended once an order has been processed or dispatched. We strongly recommend using a stable residential address rather than a temporary or holiday address, as customs processing times can vary and we are unable to predict how long a parcel may be held.

7. How long does delivery take, and how do I track my order?

Delivery times vary depending on your location and the shipping option selected at checkout. Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to the tracking platform. Please note that we are not responsible for delays caused by customs authorities in your country. For real-time tracking, you may also visit 17track.net.

8. What should I do if an item is missing from my order?

If you believe an item is missing from your delivery, please contact our support team immediately at service@froleam.com with your order number and a description of the missing item(s). We will investigate and resolve the matter as promptly as possible.

Still have questions? Our support team is here to help. Reach us at service@froleam.com and we’ll respond within one business day.