FAQs
Frequently Asked Questions
1. Do I need to create an account to place an order?
No, you can check out as a guest without registering. However, creating an account comes with several benefits:
- A faster, streamlined checkout experience
- Easy access to your order history and current order status
- Early access to new arrivals and exclusive promotions
2. What payment methods are accepted?
We accept all major credit and debit cards, including Visa, Mastercard, Discover, and American Express. We also accept PayPal for a secure and convenient checkout experience.
3. Is my payment information secure?
Absolutely. All transactions on our site are processed through SSL-encrypted pages. Your payment details are transmitted securely to our payment processor's network, where your card is authorized and verified. We do not store your credit card information on our servers at any time.
4. Will I be charged in a different currency?
All transactions are processed in US Dollars (USD). If your credit or debit card is linked to a different currency, the conversion will be handled automatically by your card issuer based on the exchange rate applicable on the date the transaction is processed.
5. How should I enter my shipping address?
Our website and order system operate in English. Please ensure that all address fields are completed using English characters and standard punctuation. If your address contains non-English letters or special characters, please substitute them with the closest English equivalent (for example, replace accented characters with their standard English counterparts).
6. Can I update my shipping address after placing an order?
Unfortunately, shipping addresses cannot be changed once an order has been processed or dispatched. We strongly recommend using a stable residential address rather than a temporary or vacation address, as customs processing times can vary and we cannot predict how long a package may be held.
7. How long does delivery take, and how can I track my order?
Delivery times depend on your location and the shipping option selected at checkout. Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to the tracking platform. Please note that we are not responsible for delays caused by customs authorities in your country. For real-time tracking, you can also visit 17track.net.
8. What should I do if items are missing from my order?
If you believe an item is missing from your delivery, please contact our support team immediately at service@froleam.com with your order number and a description of the missing item(s). We will investigate and resolve the issue as quickly as possible.
Still have questions? Our support team is happy to help. Reach us directly at service@froleam.com and we'll get back to you within one business day.