Return & Refund Policy

At Froleam, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we are here to help.

Standard Return Policy

We accept returns within 30 days of the delivery date. Items returned within this window are eligible for a full refund of the product price. Please note that original shipping charges are non-refundable. Return shipping is provided free of charge for eligible items.

Please be aware that return conditions may differ during promotional or sale periods. We recommend reviewing the specific terms and conditions of any active promotion before completing your purchase.

For Froleam products purchased through an authorized third-party retailer, please contact that retailer directly to initiate a return or exchange, as their policies may differ from ours.

How to Return an Item

To begin the return process, please email us at service@froleam.com with your order number and the item(s) you wish to return. Our team will review your request and provide you with a return label along with step-by-step instructions. Please do not send items back without first receiving authorization from our support team.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us at service@froleam.com with the subject line DAMAGED. Include your order number and clear photographs of the damaged item(s). Damage claims must be submitted within 14 days of receiving your order. Upon verification, we will arrange a replacement or issue a full refund at no cost to you.

Missing Items

If your order is incomplete or an item is missing, please reach out to us at service@froleam.com with the subject line MISSING ITEM, along with your order number. We will investigate promptly and work to resolve the issue as quickly as possible.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Non-Returnable Items

Certain items are not eligible for return, including items that have been used, altered, or damaged after delivery due to customer handling, as well as items marked as final sale.

Return Address

Global-Fulfillment CA Warehouse
13300 Carmenita Road Suite 201
Santa Fe Springs, CA 90670
United States