Shipping & Delivery

Last Updated: August 20, 2026

How Delivery Times Work

Your total delivery time is the sum of two stages: order processing time plus carrier transit time.

Processing

• Orders are handled Monday through Friday on business days.
• Items listed as available on our site are in stock and ready for dispatch.
• Most orders are processed within 1 to 3 business days of being received.
• Parcels are handed to the carrier on the business day following the completion of processing.

Transit

• Standard International Transit: 7 to 15 business days after dispatch.
• Estimated Total Delivery — Standard Orders: 8 to 18 business days.
• Estimated Total Delivery — Peak or Promotional Periods: up to 20 business days.

Import Duties, Taxes & Customs

Some orders are fulfilled from logistics facilities located outside the European Union. Accordingly, your shipment may be subject to import duties, customs clearance fees, or VAT levied by the customs authority in your destination country upon arrival. These charges are separate from your checkout total and remain the recipient's sole responsibility. Customs processing may also extend the transit times indicated above. We recommend consulting your local customs office for an estimate of any potential additional costs before placing your order.

Where We Deliver

Europe

Romania (all regions), Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom

North America

United States, Canada

Other Regions

Don’t see your country listed? Email us at service@froleam.com to check current availability for your location.

Shipping Costs

Delivery fees are calculated at checkout based on your destination, parcel weight, and order value.

Carriers

Shipments may travel via national postal services or regional courier networks, with final-mile delivery typically handled by your local postal operator. Your dispatch confirmation email will include the assigned carrier name and a tracking link.

Getting Your Address Right

Please verify that your delivery details are complete and accurate before submitting your order. We cannot be held responsible for delivery failures or delays resulting from incorrect, incomplete, or invalid address information provided at checkout.

If You’re Not Home

If a delivery attempt is made while you are unavailable, the carrier will typically leave a notice with instructions on how and where to collect your parcel.

• Unclaimed Parcels: If a parcel is not collected within the carrier’s holding period, it will be returned to us. Any applicable outbound and return shipping fees will be deducted from your refund.

Tracking Your Order

A tracking number is generated once your order leaves our warehouse. If tracking shows no movement 5 business days after your order date, please contact us at service@froleam.com with your order number.

Delivery Problems

Parcel Not Received

• Within 48 hours: Check with neighbours or building management, look for any delivery notices, confirm the address you submitted, and ask other household members.
• After 48 hours: Open an enquiry directly with the carrier using your tracking number, and notify us at service@froleam.com.

Parcel Arrived Damaged

• Visible Damage: Inspect the parcel before accepting delivery. Refuse it or note “DAMAGED” on the delivery record, photograph the damage immediately, and report it to service@froleam.com within 24 hours.
• Hidden Damage: Contact us within 7 days at service@froleam.com with clear photographs. Retain all original packaging and refrain from using the item.

Wrong Item Received

Please notify us within 7 days at service@froleam.com. Do not use the product or remove any seals — include your order number and supporting photographs in your message.

Changing or Cancelling an Order

• Before Dispatch: Contact us immediately at service@froleam.com with your order number and the amendment you require.
• After Dispatch: Once shipped, orders cannot be modified or cancelled. You may refuse delivery upon arrival, or accept the parcel and initiate a return under our standard Returns & Refunds process.

Liability & Risk

• We Are Responsible For: Parcels officially confirmed as lost in transit by the carrier, and items arriving with verified shipping damage.
• We Are Not Responsible For: Carrier delays beyond our control, customs delays or duties, delivery failures caused by incorrect addresses, unclaimed or refused parcels, force majeure events, or seasonal shipping congestion.
• Risk Transfer: Risk of loss or damage passes to you once the parcel has been successfully delivered to the address, locker, or pickup point on file.

Force Majeure

We shall not be liable for delivery delays or failures caused by events beyond our reasonable control, including natural disasters, epidemics, armed conflict, government restrictions, labour strikes, severe weather, carrier disruptions, or technical outages. In such circumstances, we will notify affected customers and offer either an extended delivery window or a full refund, at your choice.

Contact

• Registered Company: KINGSWELL S.R.L.
• Company Registration Number: J2026039666004
• Support Email: service@froleam.com
• Subject Format: "Shipping Inquiry – Order #[YOUR ORDER NUMBER]"
• Support Hours: Responses within 24 to 48 hours.

For any shipping-related queries, please reach out to service@froleam.com — we’re here to help.