Shipping & Delivery
At Froleam, we want your shopping experience to be as smooth and transparent as possible. Below you'll find a complete breakdown of our shipping process, including how long it takes to prepare your order and how long delivery typically takes once it's on its way.
Total Delivery Timeline
Your total delivery time consists of two distinct stages: internal order processing and transit (shipping) time. Both are outlined clearly below so you always know what to expect.
Stage 1 — Internal Order Processing Time: 1–3 Business Days
Once your order is placed and payment is confirmed, our team begins processing it immediately. This stage includes:
- Order verification and fraud screening
- Quality inspection and item preparation
- Secure packaging and labeling
- Dispatch to our fulfillment warehouse
Estimated processing time: 1 to 3 business days (orders are typically dispatched to our manufacturer within 72 hours of payment confirmation).
Stage 2 — Average Transit (Shipping) Time
Once your order leaves our warehouse, the estimated shipping time varies by destination:
| Region | Shipping Method | Average Transit Time |
|---|---|---|
| USA & Canada | Standard Secured Shipping & Insurance | 2–4 Weeks |
| Australia & New Zealand | Standard Secured Shipping & Insurance | 2–4 Weeks |
| UK & Europe | Standard Secured Shipping & Insurance | 2–4 Weeks |
| All Other Countries | Standard Secured Shipping & Insurance | 2–5 Weeks |
Note: Transit times apply to in-stock items only. Delivery to some regions may take longer due to customs clearance or local postal conditions.
Shipping Protection
Standard Insured Shipping: Every order is covered against loss or damage in transit. If your item is lost or arrives damaged, we will send a replacement at no additional cost, provided sufficient proof is submitted.
Priority Insured Shipping: Your order is prioritized at the top of our daily dispatch queue. While this reduces internal processing time, actual transit times may remain similar to standard shipping depending on current order volume. Insurance coverage is also included.
Split Shipments
Some orders may be shipped in separate packages and arrive at different times. This occurs when items are sourced from different warehouse locations. You will be notified if your order is split.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number by email. Please note that tracking information may take a few days to one week to update after dispatch. For real-time tracking, we recommend using a third-party tracking service such as 17track.net.
Order Changes
If you need to modify your order, please contact us within 24 hours of placing it at service@froleam.com. Once an order has been dispatched, we are unable to make changes. Please double-check your size, color, and shipping address before completing your purchase.
High-Volume Periods
During peak seasons or promotional periods, processing and shipping times may be slightly extended. We appreciate your patience and assure you that every order receives the same level of care and quality attention, regardless of volume.